Refund & Return Policy

We want you to feel confident with every purchase. If you are not fully satisfied, you may return your item under the conditions below.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

To start a return, please contact our support team at:
info@madeely.com

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 14 business days for processing

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve this quickly.

Return shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service

We are here to help — please contact us with any questions.